Payment & Delivery

Payment

Payment can be made by any method specified in the checkout process. We will take all reasonable precautions to keep the details of your order and payment secure, but you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Travel Zone shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We will take payment from your card once we have confirmed that the goods are available for delivery. If for any reason we take payment and goods are not available, we will inform you of this and provide a full refund as soon as this is possible.

Delivery Address

Please note if it is your first order with us, your goods will need to be delivered to the address your card is registered to. A signature maybe required when your order is delivered. Please bear this in mind when you give us the delivery address.

Delivery Services & Charges

For most of items, it takes 3-5 working days when the product is in stock. If any of the items needs a longer delivery time we will inform you as soon as possible when we received your order. Our daily last orders by 3pm, Monday to Friday excluding public holidays.

Delivery Options:	Price:	Duration:
UK Mainland Standard Delivery	£5.50	Royal Mail Recorded Delivery 2-5 working days.
UK Mainland Free Delivery * (limited period only)	Free	Royal Mail Recorded Delivery 2-5 working days.
UK Channel Islands	From £9.50 or inquire possible delivery charge first	Royal Mail Recorded Delivery 3-7 working days.
European Destinations	From £9.50 or inquire possible delivery charge first	Usually 5-10 working days, times vary by country
International Destinations **	From £28.00 or inquire possible delivery charge first	Usually 5-10 working days, times vary by country

* A direct cost of recovery charge will apply to all returned non-defective items under this Free Delivery promotion, which is between £2.25 and £5.50 would cover the original delivery expense.

** We reserve the right not to process your order if an ordered item is considered not suitable for sending aboard.

Deliveries to Highlands, Islands and Northern Ireland may take up to 2 working days longer. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Delays

Occasionally, delivery of your order may be delayed or postponed. We will, of course, make every effort to keep you informed and discuss revised delivery timescales.